Privacy Policy
Effective date: May 1, 2026
1. Introduction
At The Straits Suites & Residences, we are committed to protecting your personal data in accordance with applicable laws, including Malaysia’s Personal Data Protection Act (PDPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay with us.
2. Information We Collect
We may collect the following:
- Full name
- Email address
- Phone number
- Identification details (for check-in)
- Payment details (processed securely via third-party providers)
- Booking details and stay preferences
- Website usage data (via cookies, analytics tools)
3. How We Use Your Information
Your data is used to:
- Process reservations and payments
- Communicate booking confirmations and updates
- Improve our services and guest experience
- Send promotional offers (if consent is given)
- Comply with legal obligations
4. Sharing of Information
We may share data with:
- Booking engine providers
- Payment gateways
- Government authorities (when required)
- Service providers assisting operations
We do not sell personal data.
5. Data Security
We implement reasonable technical and organizational measures to protect your data.
6. Data Retention
Your data is retained only as long as necessary for operational and legal purposes.
7. Your Rights
You may:
- Request access or correction
- Withdraw consent for marketing
- Request deletion (subject to legal limitations)
Contact: privacy@thestraits-suites.com
8. Updates
We may update this policy periodically.