Terms of Stay

1. Reservation Confirmation

Bookings are confirmed upon:

• Successful payment OR
• Valid credit card guarantee (depending on rate plan)

2. Rates & Charges

• All rates are in MYR (Malaysian Ringgit)
• Inclusive or exclusive of taxes as stated at time of booking
• A Tourism Tax of RM10 per room per night will be collected upon arrival for non-Malaysian guests, in accordance with Malaysian government regulations

3. Payment

• Payment terms vary by rate plan prepaid
• Major credit and debit cards are accepted

4. Check-in & Check-out

• Check-in and check-out times are stated in your booking confirmation
• Front desk operates from 9:00 AM to 11:00 PM
• Guests arriving outside operating hours must inform us in advance

5. Guest Requirements

• Valid identification is required upon check-in
• Occupancy must not exceed the allowed capacity per suite

6. Changes & Cancellations

• Policies vary depending on the selected rate plan
• Please refer to your booking confirmation for exact terms

7. No-Show

• Failure to check in without prior notice may result in applicable charges

8. Refunds

• Refunds are processed based on the selected rate conditions
• Processing time may vary depending on payment provider

9. Group & Extended Stays

Separate terms may apply for:

• Multiple room bookings of 9 & above
• Corporate stays
• Long-term or relocation stays

10. House Rules

• Guests are expected to respect the property and other occupants
• Smoking, parties, or misuse of the property may result in additional charges

11. Damages & Liability

• Guests are responsible for any damage caused during their stay
• The property is not responsible for loss of personal belongings

12. Agreement

By confirming a booking, you agree to these Terms of Stay and the booking policies of your selected rate.